The JAM card allows anyone with a hidden disability or communication barriers to discreetly ask for 'Just A Minute' of patience when they need it.
The achievement of the JAM card accreditation demonstrates NI Water's ongoing commitment to its customers and its priority to advance equality, diversity and inclusion across the award-winning organisation.
The JAM Card© was created by NOW Group, a social enterprise that supports people with learning difficulties and autism into jobs with a future.
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Chief Executive for NI Water Sara Venning, said: "Customers are at the forefront of our business and so we are delighted to take part in this fantastic initiative from NOW Group, which helps to make our society more inclusive. As a customer focussed organisation we are fully committed to ensuring that every customer, regardless of their individual needs, feel at ease throughout any interactions with NI Water staff.
"We are delighted to have achieved such high levels of engagement and support from across NI Water for this initiative, with approximately 1300 NI Water employees having completed the bespoke training programme to date – that accounts for almost 90 per cent of our workforce.
"The training has helped to ensure that our staff are empowered to provide the highest standard of customer care to any customer who requires understanding and additional support."
