ESB Networks Launch Customer Service Improvement Plan

Double paralympic gold medallist and ESB Networks employee Mark Rohan joined ESB Networks Managing Director Jerry O'Sullivan at the National Ploughing Championships yesterday to launch the new ESB Networks Customer Service Improvement Plan. The Plan is based on feedback from customers, and outlines ten key areas that the company will focus on over the period to 2016 to improve customer service.

Speaking at the launch, Mr O'Sullivan, said: "As a double gold medallist, Mark Rohan embodies the commitment and drive that is inherent in ESB Networks. In recent years, we have invested heavily in upgrading and enhancing the Irish electricity network, to deliver a smarter, more efficient and reliable system that is suitable for the needs of today’s economy. Over the same period, we increased customer satisfaction levels from 69 per cent to 84 per cent.


"We intend to build on these achievements over the next three years to ensure that we continue to deliver outstanding service to our customers."

Over the period of the new plan, ESB Networks will enhance its web and social media services, including its popular PowerCheck App launched last year, which provides real time information to customers in the event of a power cut. It will also continue to roll out smart network technologies to increase the efficiency, reliability and functionality of the Irish electricity grid.

(CD/MH)