Utility Regulator Announces Launch Of NI's Consumer Energy Charters For Winter

The Utility Regulator has announced the launch of Northern Ireland's Consumer Energy Charters for winter 2024/2025.

These include a new Small Business Energy Charter and the implementation of the Domestic Consumer Energy Charter for a third year.

The initiative will see extra measures put in place to support consumers across Northern Ireland this winter.

Voluntary commitments to support consumers have been made within each charter by all relevant gas and electricity suppliers.

The development of the charters is a collaborative project led by the Utility Regulator, in partnership with gas and electricity supply companies, the Consumer Council for Northern Ireland, the Department for Communities and the Department for the Economy.


Suppliers who have signed up to the Small Business Energy Charter have, amongst other commitments, agreed to engage with small business consumers who are in payment arrears and to consider reasonable repayment plan options.

They have also committed to engaging with consumers to discuss alternative options before issuing letters referencing disconnection during the charter period.

Suppliers signing up to the Domestic Consumer Energy Charter have made commitments that include contributing to hardship funds and putting additional protections in place for consumers in debt.

Alongside the voluntary commitments, suppliers will continue to provide the support measures already offered to consumers year-round, as outlined in their Codes of Practice.